One of the two devices may having trouble connecting with the other. Try connecting from another device or with a different network connection (such as mobile internet). If the result is the same, it is possible that the remote device is turned off, some process has affected the functioning of AnyDesk (antivirus, update), or there is no internet in the office.
If you have verified that everything in the internal network is functioning correctly, please check:
If a failure is reported, you just need to wait for some time. Once it is resolved, you will be able to reconnect without the need for any changes.
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