How to Resolve AnyDesk Activation Issues on Android Work Profiles Managed by Intune

If you’re a user of AnyDesk on Android devices managed by Intune and you’re facing challenges while trying to activate the app from your work profile, this guide provides effective solutions.

Problem Description: Many users have reported that after installing AnyDesk in their work profiles, Android opens the plugin from the personal profile context instead of the work profile section when attempting to activate it. This results in an error message stating, “You are using this application outside of your work profile.”

Causes of the Problem: This issue may arise due to various reasons, such as incorrect settings in both AnyDesk and Intune.

Proposed Solutions:

1. Check Installations: Ensure that both AnyDesk and the plugin are installed in the work profile. Verify that both applications are not only listed in the work app section but also functioning correctly within that context.
2. Intune Configuration: Access the Intune Admin Center and review the application protection policies assigned. Ensure that the settings allow the proper use of AnyDesk within the work profile context.
3. Plugin Activation: Also, check the accessibility settings. Make sure that the AnyDesk plugin is properly enabled in the accessibility section of your Android device. This is crucial for the application to function as expected in the work profile.
4. Reinstallation: If the previous solutions do not resolve the issue, consider uninstalling and then reinstalling both applications (AnyDesk and the plugin). This may help reset the necessary configurations for optimal performance.

We hope that these steps assist you in resolving the activation issue of AnyDesk within your work profile context. For further questions or additional support, please feel free to reach out to our support team.