How to Fix AnyDesk Advertising Limit Issues Even When Whitelisted

Question

Encountering an advertising limit on AnyDesk despite being whitelisted? Prolonged inactivity may lead to loss of access. Verify your whitelist status, update the software, remove configuration files, or request re-inclusion for a seamless experience.

Expert · Accepted Answer

If you’re an AnyDesk user and encounter a message indicating an advertising limit despite being on the whitelist, there are several factors you can examine.

First, it’s essential to understand that being on the whitelist can come with specific conditions. Users in various forums have reported that prolonged inactivity on their account can lead to the loss of whitelist access. Therefore, if you haven’t used your device for a significant period, this might be the reason behind the reactivation of the advertising limit.

Consider trying the following solutions:

Whitelist Verification: Confirm that you are still on the whitelist and that your details haven’t changed.
Software Update: Ensure that you are using the latest version of AnyDesk. Updates can resolve bugs and configuration issues.
Remove Configuration Files: Some users suggest that deleting the service.conf file from the AnyDesk configuration folder may help reset your status. Make sure to back up your data before doing this.
Request Re-inclusion: If these steps do not resolve the issue, don’t hesitate to request re-inclusion on the whitelist. This may reactivate your status as a preferred user and eliminate time restrictions.

If you continue to experience problems, consider reaching out to AnyDesk’s technical support for further assistance.

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