What are concurrent connections?
Concurrent connections are remote sessions that occur at the same time. The total number allowed is determined by your license.
Benefits of Concurrent Connections
- Enhanced Productivity: Team members work in parallel.
- Cost Efficiency: Pay for connections, not for every user.
- Easy Scalability: Add capacity as your support volume grows.
Licensing for Connections
| License | Default Connections | Expansion Limit |
|---|---|---|
| Standard | 1 | Up to 20 total |
| Advanced | 2 | Up to 50 total |
How to Add Connections
If your team is growing and you experience session limits, we recommend contacting your AnyDesk partner or our team.
While add-ons can be purchased via the management portal, consulting with an expert ensures:
- You choose the most cost-effective tier.
- Your license is correctly configured for your specific use case.
- You avoid the administrative overhead of multiple small upgrades throughout the year.
🦉 Tip:
If you consistently reach your connection limit, it might be more beneficial to upgrade from Standard to Advanced, which offers a higher default limit and more robust management features.
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