Manage user roles

License: Advanced and Ultimate-Cloud 

User roles determine what each user can access within my.anydesk II. Depending on their assigned role, a user may be able to view all features, view and edit them, or have no access at all.

Assigning appropriate roles improves both productivity and security by limiting access to only necessary functionalities.

Roles for Advanced license

License: Advanced

The roles table shows default Advanced‑level roles and their permissions across key sections (Users, Roles, Clients, etc.). Each role defines specific permissions within the management console.

Roles for Ultimate-Cloud license

License: Ultimate-Cloud 

With an Ultimate-Cloud license, default roles are available in the User Management > Roles tab.

• owner - Full access to all sections and organization management.
• admin - Allows viewing and editing all standard sections (excluding license and personal profile management).
• support_agent - Limited view access to User Management, Groups, Address Books, and Clients.
• data_protection_officer - Access to most sections except Builds and personal profiles.
• user - Default role for every user. Can view/edit Address Books, Clients, and Sessions.

Manage roles

Assign a role to a user

1. In my.anydesk II account, go to User Management > Roles.
2. Open a role, find the Members section, and click Add members.
3. Select a user from the list and click Add.

Create a new role (Ultimate-Cloud only)

1. In my.anydesk II account, go to User Management > Roles.
2. Click Create role and enter Name and Description.
3. Click Save role.

Once created, you can assign specific permission sets to the role to define exactly what the assigned users can see and do within the management console.