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Both ad.trace and ad_svc.trace are log / trace files used to submit bug reports to Anydesk hub.

They are mainly used to report technical problems that have not caused a crash leading to the program's closure, but lead to malicious behavior.

To report these types of problems, in your Anydesk client you must:

  • Select the option "About Anydesk"

  • Click on "Send information to support", this will create a folder on the desktop with both files.

After following these steps, create a ticket using your Customer ID in the subject line addressed to [email protected]

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