What is the ad.trace and ad_svc.trace file for?

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Both ad.trace and ad_svc.trace are log/trace files used to submit bug reports to the AnyDesk hub.

They are mainly used to report technical problems that have not caused a crash leading to the program’s closure but have resulted in malicious behavior.

To report these types of problems, follow these steps in your AnyDesk client:

  1. Select the option “About AnyDesk.”
  2. Click on “Send information to support”; this will create a folder on the desktop with both files.

After following these steps, create a ticket using your Customer ID in the subject line and address it to [email protected].

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